Privacy Policy

Iconic Machinery respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit an enquiry, contact us, or communicate with our team.

1. Information We Collect

We may collect personal and business information when you contact us through our website, phone, WhatsApp, email, enquiry forms, or other communication channels.

• Name, phone number, email address, company name, and location.
• Product or machinery enquiry details.
• Quotation requirements and business-related information.
• Technical requirements related to Rapier Jacquard, Airjet, Water Jet, or other textile machinery.
• Information submitted through contact forms or enquiry forms.
• Website usage information such as browser type, IP address, device information, and visited pages.

2. How We Use Your Information

We may use the information you provide for the following purposes:

• To respond to machinery enquiries and customer requests.
• To provide quotations, pricing, specifications, and product details.
• To understand your machinery and textile production requirements.
• To communicate regarding orders, delivery, installation, and support.
• To improve our website, products, services, and customer experience.
• To maintain internal business records and communication history.
• To prevent misuse, fraud, or security-related activity where necessary.

3. Information Sharing

Iconic Machinery does not sell or rent your personal information to third parties.

Information may be shared only when reasonably necessary with service providers, logistics partners, manufacturers, suppliers, technical partners, or professional advisers involved in fulfilling a customer request or business transaction.

Information may also be disclosed when required by applicable law, legal process, regulatory authority, or government request.

4. Data Protection

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

5. Cookies

Our website may use cookies or similar technologies to improve website functionality, analyze visitor activity, remember preferences, and understand how visitors interact with our website.

You may disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

6. Third-Party Services

Our website may use or link to third-party services such as Google Maps, WhatsApp, social media platforms, analytics tools, embedded videos, or other external services.

These third-party services operate under their own privacy policies and terms. Iconic Machinery is not responsible for the privacy practices or content of independent third-party platforms.

7. External Links

Our website may contain links to external websites. Once you leave www.iconicmachinery.co, this Privacy Policy no longer governs how those external websites collect or use your information.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

8. Data Retention

We may retain enquiry records, communication details, quotation history, order-related information, and other business records for as long as reasonably necessary for customer service, operational, legal, tax, accounting, or business purposes.

Information that is no longer reasonably required may be deleted or securely removed where appropriate.

9. Your Rights

Depending on applicable law, you may request access to, correction of, or deletion of personal information you have provided to us.

If you believe any information held by Iconic Machinery is incorrect or needs to be updated, you may contact us using the details provided below.

10. Marketing Communication

Where permitted, we may contact existing or prospective customers regarding machinery products, quotations, services, updates, or business-related information.

You may request that we stop sending promotional communication at any time by contacting us directly.

11. Children's Privacy

Our website and services are intended for business and commercial use. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

Iconic Machinery may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or legal requirements.

Any updated Privacy Policy will be published on this page.

13. Contact Us

If you have questions regarding this Privacy Policy or the information you have shared with us, please contact Iconic Machinery.